Monthly Archives: March 2019

Our New Paramedic Practitioners

We are pleased to announce that we now have two experienced Paramedic Practitioners who have joined the team. Gavin Matthews from London Ambulance Service and Charlotte Churcher from East of England Ambulance Service.

They will be on hand as part of our growing clinical team to deal with urgent on the day calls, appointments for minor illness and urgent home visits.

My Care Record

My Care Record allows health and care professionals working directly with you to access your medical and social care information.

Patient information and care records are usually made available through traditional methods such as secure post, fax or email. This can be slow and, at times, unreliable, and possibly prolong diagnosis and treatment.

My Care Record is accessed via secure but different health and care computer systems from different partner organisations. The information is requested from the original system and relayed to the health or care professional treating you.

By making your information available across the health and care system, your GP practice, hospital team or community nurse will be able to see the most up-to-date, accurate information about you.

This will lead to:

  • Better co-ordinated and seamless care
  • Quicker diagnosis and treatment
  • More time to spend on clinical care
  • Less paperwork and less repetition
  • Fewer unnecessary clinical tests
  • More accurate prescriptions
  • Safe and secure decision-making

My Care Record will only be used by professionals involved in your care. The Government or external organisations such as insurance companies will not have access to your information via My Care Record.

My Care Record has been reviewed in line with legislation, including General Data Protection Regulations (GDPR). Full details on how My Care Record manage your information is available on their website www.mycarerecord.org.uk 

Please visit www.mycarerecord.org.uk for more information including details of where My Care Record is in operation, the organisations taking part and answers to frequently asked questions.

Fair Processing Notice

Hay Fever – How to manage your Hay Fever

Hay fever is caused by an allergy to pollen. The symptoms of hay fever are caused when a person has an allergic reaction to pollen. Common hay fever symptoms are:

  • a runny, itchy and/or blocked nose
  • sneezing
  • itchy eyes

Pollen is a fine powder released by plants as part of their reproductive cycle. Pollen contains proteins that can cause the nose, eyes, throat and sinuses to become swollen, irritated and inflamed.

How to treat hay fever

Many hay fever symptoms can be controlled with over-the-counter medication at your local pharmacy.

As a practice, according to our local CCG policy, we are now very restricted in being able to prescribe medications for hay fever, so please buy these from your local pharmacy or supermarket wherever possible (over-the-counter medications are often cheaper than a prescription charge).

Please see the Herts Valleys CCG Hay Fever policy in the link below for more information.

  • Steroid nasal sprays help to prevent or reduce inflammation in the lining of the nose and some can help to relieve watery eyes.
    Available from your local pharmacy.
  • Antihistamines help to relieve a runny nose, sneezing, itching and watery eyes. Some types of antihistamines make you drowsy and are best taken before bed. Newer antihistamines are less likely to make you drowsy and are a common choice for children and people with milder or occasional symptoms of hay fever.
    Available from your local pharmacy.
  • Decongestant nasal sprays and tablets are used to unblock the nose. They should never be taken for more than a few days at a time.
    Available from your local pharmacy.
  • Eye drops can be used to treat itchy or watery eyes.
    Available from your local pharmacy.

If none of the above treatments are effective for you, please book an appointment to discuss other treatments.

Useful Links

  • NHS – Herts Valleys CCG Hay Fever Policy
  • NHS – Hay fever
  • NHS – Find your local Pharmacy
  • Met Office – Pollen forecast