The NHS is here to see you safely, even during the lockdown
Although there will be restrictions in many aspects of our lives due to the new lockdown rules, GPs, pharmacies, hospitals, clinics and other NHS services remain open, and are working in different ways to keep patients and staff safe.
Our hospitals have measures in place to see patients safely, including making sure staff are following best practice guidance to minimise the risk of cross-infection, are carrying out extra cleaning in all areas and are wearing appropriate personal protective equipment such as masks and aprons.
Patients can still see a GP for a face-to-face appointment, where clinically appropriate and after being triaged online or following a virtual or telephone appointment.
Screening services, appointments for long term conditions, and checks and treatments for the most serious illnesses such as cancer, stroke or heart disease will continue to go ahead during the lockdown. Anyone with worrying symptoms, has been waiting for an appointments and notices a change in their condition, or whose condition deteriorates, should talk to their GP immediately.
The surgery and other services will offer an initial appointment by phone or a video call, or may ask patients to send a photo of the problem area. GPs will still refer patients for treatment or more tests if needed, all of which will be done in a COVID-19 safe setting.
In order to ensure patient safety, patients are asked not to arrive at the practice without an appointment. For urgent physical or mental health help when the surgery is closed, or for help if you are not registered with a GP practice, go online to NHS 111 or call 111. All calls are free to this number.
For very serious life-threatening emergencies, you should dial 999 immediately.