Online-consult-logo-for-top-banner

Consult with your doctors with Online Consult. Request a consultation, report or ask a question.

Patient Participation Group

Patient Group

The Practice is committed to improving the services for our patients. To do this it is vital that we hear from patients about their experiences, views and ideas for making services better. By being a member of the PPG you will receive news and important information about the practice and can express your views to develop the services.

Registered Members Login

If you have not registered to be a member of our Online Patient Participation Group then we would welcome you to register now. All registered members are able to make comments in our online forums, complete surveys and view the analysis.

Meeting Minutes

Read the minutes from our Patient Group meetings below.

Our meetings are held on the first Wednesday of every other month at the Surgery from 7-8:30pm.  Come along to our next meeting on TBC.

The Care Quality Commission and Patient Participation Groups

GP Practices and other primary medical services are now regulated by the Care Quality Commission (CQC).

This means that they have to be registered with us by law. We check services to make sure they meet the national standards of quality and safety, and a central part of this involves listening to the views and experiences of people who use the service and using their views to help us make judgements about that service.

Patient participation groups (PPGs) and patient reference groups are a valuable source of information about patients’ views and experiences and it is essential that we are able to work in partnership with them when we inspect GP practices and that we are able to hear from them about patient views.

Message from the Chair of the Maltings PPG – Alan Bellinger

The Maltings PPG exists to ensure that the Patients’ views on all matters relating to our health and well-being are fully represented to the Surgery.

Covid-19 has had an immense impact on both the Health Service and our lives! As a consequence, our patient voice has never been more important.

So we, as patients, have a responsibility to make our views known! It takes very little of your time; please come to our next meeting.

Last PPG Meeting

We hold meetings every two months via Zoom and all patients are able to attend. Our most recent meeting was on March 3rd – this was our agenda:

  • Surgery Update
  • Keeping the Phone Lines Open
  • PCN Update – a roadmap for integration/collaboration?
  • Referrals to Private Healthcare
  • Covid Vaccinations – esp take-up among minority groups
  • AOB

Please note that the PPG cannot become involved in matters of a specifically medical or clinical nature.

Next PPG Meeting

Dates to be announced.

The National Association of Patient Participation

This association aims to promote the role and benefits of PPGs to patients, the public and health professionals, to create more understanding of the value of true patient participation also to promote the support available from N.A.P.P. Find out more about them click here.

The information you supply us will be used lawfully, in accordance with the Data Protection Act 2018. The Data Protection Act 2018 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.