The practice opening hours are currently 8am-6.30pm.
In the current Coronavirus crisis you will be unable to access our building in person, unless you are asked to attend by a clinician. You should only contact us by telephone on the number below.
Our assessment team is available weekday mornings from 8am – 10:00am for medical concerns. Please note that if there is a high volume of calls into the practice then the assessment list may close earlier than 10:00am. If your medical problem is urgent, please advise our Patient Care Advisor when you call.
Surgery Telephone Number: 01727 855500
Calls to the surgery will be recorded for training and monitoring purposes.
As we approach a new phase in the covid-19 pandemic, we are gradually changing the way we deliver care to you and your family.
Over the coming weeks and months, we will be opening up more appointments for a variety of conditions as the pandemic eases. In the meantime, there are several things that you can do, to help us keep you and your families safe: –
- Please wear a face mask or covering wherever possible before you visit the practice and keep them on, unless asked to remove them by the clinician treating you. Please read the guidance on the government’s website on how to wear and make a face covering. These should not be used by children under the age of two.
- Please respect social distancing, keeping 2 metres apart when in the practice or queuing up outside. No more than 3 people will be allowed into the practice at any one time, so please be prepared to wait outside until called in.
- Please turn up to your appointment promptly 5 minutes before your appointment time, no earlier. Let us know if you are running late so we can reschedule for a more convenient time where possible.
- Please use the hand sanitizers in the waiting room before and after your visit.
- Our toilets and baby changing facilities are restricted at the current time, so please make all necessary arrangements before you attend the surgery where possible
- To keep our telephone lines free for those who need them, please use Patient Access or Online Consult wherever possible.
- We may ask you to fill in some forms or online questionnaires in advance of your appointment. This makes sure that the face to face interaction has got as much time to be as valuable for you and the clinician.
- You may wish to purchase some of your own equipment to help you monitor your own health, such as a blood pressure machine, an oxygen saturation probe or a thermometer. Some conditions, such as high blood pressure, may not need you to come into the practice at all and can be done completely remotely.
Finally we know these are extraordinary times and at the moment somethings may be slower than you would like but please bear with us. Our staff are doing their very best to help on the front line and we have a zero tolerance approach to any violent or abusive behaviour.
Together we will get through this but while as we approach the ‘new normal’ please be safe and try and help us where possible.
Making an Appointment
You can make an appointment at the surgery in the following ways;
- Patient Access – you will need a login to use this service
- Online Consult – Consult a GP online
- Call reception
The receptionist will try to give you an appointment with the doctor of your choice. It is best to stay with the same doctor if possible as we feel that supports the continuity of your care. This is most important if you have a long term condition or you are on multiple medications – it is worth waiting a little longer to see the same doctor. If your medical need is urgent, we will put you with the next available doctor.
Routine appointments can be made up to four weeks in advance.
Patients with mobility problems will be offered appointments, if available, downstairs and a double appointment should be offered. Fully trained chaperones are available on request – please discuss with your GP. A hearing loop is available if required. Interpreters are available if required – Please inform the reception team when booking an appointment.
If you wish to see a doctor of your own sex for a particular problem, you are free to do so. If your problem is medically urgent, we will always see you the same day, but you may not be able to see your own doctor.
Please let us know if you are unable to keep your appointment.