You should only call 999 in an emergency – for example, when someone’s life is at risk or someone is seriously injured or critically ill.
Call 111 if you need medical help fast, but it’s not life-threatening – for example, if you:
- think you need to go to hospital
- don’t know who to call for medical help
- don’t have a GP to call
- need medical advice or reassurance about what to do next
For health needs that are not urgent, you should call your GP. If a health professional has given you a number to call for a particular condition, you should continue to use that number.