Need help with a medical or admin request, including appointments?

Appointments

Contact us online, including appointments
Contact us online, including appointments

We run all our surgeries by an appointment only system. Appointments are accessed by using the online ‘contact us’ box above between 08:00 – 17:00 on all working days. For medical queries the information you provide will be triaged by a doctor within 1 working day, often within a much shorter period of time, and actioned appropriately. Triage enables our team to offer the most appropriate care to a patient based on the nature of your request, which may not necessarily be a GP, and with the right level of urgency. You may be asked for more information or offered an appointment within a very short turnaround time so please keep your phone with you.

If you are unable to access the online system, our reception team will be able to assist you in completion of the form if you call the surgery telephone number.

Can another Healthcare Professional help?

Do you need to see the GP?
Sometimes the doctor is not the most appropriate person to deal with your concern. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see someone else. You can self-refer for some services without seeing your GP.

For real life-threatening emergencies such as those below – RING 999

  • signs of a heart attack (pain like a very tight band, heavy weight or squeezing in the centre of your chest)
  • signs of a stroke (face drooping on one side, can’t hold both arms up, difficulty speaking
  • severe difficulty breathing (including choking, gasping or sudden swelling of the mouth, tongue or throat)
  • a seizure or fit (shaking or jerking, or unconscious & can’t be woken up)
  • heavy bleeding (spraying, pouring or enough to make a puddle)
  • a serious accident, or severe injuries, burns or scalds
  • tried to end your life (by taking something or harming yourself)
  • suspected meningitis
  • anaphylactic shock (severe allergy)
  • fluctuating levels of consciousness or completely unconscious

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

  • A lethargic (drowsy) child
  • A feverish and floppy (unresponsive) infant
  • Sudden, severe abdominal pain
  • Trauma (including falls) and possible broken bones or road traffic accident

Your appointment at the Practice

Lateness Policy

Please let us know if you are unable to keep your appointment. We understand that sometimes circumstances can make patients late for their appointments.

We therefore operate the following system;

  • If a patient is up to 10 minutes late, the clinician will see them
  • If a patient is more than 10 minutes late, the receptionist will call the clinician to inform them that the patient has arrived. They may or may not be seen, it is up to the clinician’s discretion and may only be at a convenient time at the end of surgery
  • Patients do of course have the option of re booking at a more convenient time if they cannot wait and their problem is not urgent.

Thank you for your understanding.

Additional information

Can I bring someone to accompany me to the Appointment?

We are happy for patients to bring someone with them (such as a carer, relative or interpreter). This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.

Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.

If you bring someone who is not a carer, relative or interpreter we might ask for them to leave.

If you require interpretation services please contact us in advance of you appointment and we will arrange this.

If you have a suspected infectious disease

Please inform reception if you suspect you (or your relative or carer) have an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.