The Care Quality Commission and Patient Participation Groups

GP Practices and other primary medical services are now regulated by the Care Quality Commission (CQC).

This means that they have to be registered with us by law. We check services to make sure they meet the national standards of quality and safety, and a central part of this involves listening to the views and experiences of people who use the service and using their views to help us make judgements about that service.

Patient participation groups (PPGs) and patient reference groups are a valuable source of information about patients’ views and experiences and it is essential that we are able to work in partnership with them when we inspect GP practices and that we are able to hear from them about patient views.