Accessible Information Standard

All staff within the Practice will endeavour to ascertain whether patients have specific needs they require meeting in order for them to be fully involved in their care.

This will be done via the New Patient Registration Form and opportunistically during patient contact.

The information will be transferred to the Patient Record to ensure that their specific needs are identified. The patient’s record will be highlighted so it is clear there are information or communication needs and clearly explain what those needs are. This information will be shared with other NHS organisations if the practice has the consent to do so. The practice will make sure patients get information in an accessible way and communication support if they need it. Patients should be aware that this may not be instant and may take some time to organise depending what the request is.

The New Patient Registration Form has a section where patients can alert the practice to any specific needs they may have.

Specific needs include:

  • Sensory impairment, i.e. speech, hearing, sight
  • Physical disability
  • Mental disability
  • Religious or cultural needs
  • Translation/interpretation
  • Allergies and sensitivities
  • Has or is a carer
  • Access to premises
  • Assistance dog
  • Advocacy
  • Phobias

Further Information